Sunday, May 19, 2019
Main functions of GO4IT Sports Essay
* The comp any(prenominal) has a wargonhouse which supplies goods to shops as well as to sports teams by brand parliamentary procedure* The company sells a wide range of sports goods in it shops this includes clothing, footwear and equipment for sports.* The shops also sell usage equipment however these large details be not kept in stock but atomic number 18 say from the supplier as require.* The company supplies match strips, to aver, in team colours for different sports* The company supplies other(a) team merchandise with team logo these are supplied through a situation order service.* change sports trophies which can be engraved if required.* The company also supplies sports clothing in bulk to schoolsDifferent types of customers for GO4IT SportsThe companys customers include* Schools* Sports teams for all sports much(prenominal) as football, rugby, tennis, athletics and golf* General customers* The shops which are supplied by the companys storage warehouseDescribe the functions of individually section deep down the shops and inquiry Office, passing particular(prenominal) attention to memorial tablet in shops and Human Resources in doubtfulness OfficeFunctions of each section inside the shopsAdministration* Each shop has a outgrowth Manager who has overall responsibility for the running of the shop.* The supporter motorbus and head of administration section cogitation directly the dissever manager.* The rung keeps account of the property taken through the EPOS terminals by comparing m integrityy stock with EPOS records.* The administration mental faculty suffer and send correspondence from the shop as well as receiving correspondence.* Organise for a booty to be engraved by contacting the local engraver.* E branding weekly orders for goods to the warehouse* Producing verification purchase orders for goods and service* Checking peaks against goods received and work done and passing these to Head Office for paymentClothing g ross gross revenue* The clothing gross gross sales section has a clothing sales manager who the clothing sales faculty and footwear sales staff report to.* Clothing Sales staff assist customers in choosing appropriate clothing and interpret advice for those who wish to purchase clothing* The footwear sales staffs assist customers and provide advice for those who wish to purchase footwear.Equipment sales* The Equipment sales section has an Equipment sales manager. The general sales staff and peculiar(prenominal)ist sales staff report to the Equipment sales manager.* The General sales staff operate the EPOS terminals, they scan the suspend edicts of e very items during purchase and handing of receipts.* The specialiser sales staffs provide assistance and specialist advice and information for customers purchasing more advanced equipment.Functions within the Head Office* The Managing Director of GO4IT sports is responsible for all aspects of the day to day running of the commer ce. The two music directors which are sales marketing director and the pay and administration director report to the managing directorSales and Marketing* The sales and marketing director is responsible for the direct order operation as well as advertising and promoting the business* A buying manager is responsible for locating the goods to be sold and negotiating contracts for their supply.* The buying manager ensures the right volume and type of goods are supplied at the right time to maximise profit.Finance and Administration* The Finance and Administration director is responsible for all other functions within the Head Office. This includes administration, Human Resources(HR) and finance* The Administration assistant, HR executive, chief accountant and ICT support executive report to the Finance and Administration directorFinance* Keep records of all financial transactions on the head office server, including the income from sales for each shop and mail order, payments for g oods purchased, payments for engraving contractors and staff wages.* Records are apply to produce monthly and annual accounts for shareholders and landlocked Revenue.* Generate VAT (value added tax) returns once a quarter for customs and excise.* Arrange for the amount overdue to be nonrecreational.Human Resource (HR)The functions of the HR Department are* Staff recruitment and training* Place advertisements for staff* Send out and receive application forms* Organise interviews and provide contracts for successful applicants* Keeping standard military force records on a database along with records of training courses attended by members of staff and any qualifications they obtain.* Determine what make headway training each staff member requires and how best to provide it* Book the member of staff on an external training course/ if many members require training organise for a trainer to gear the course in house.Task1Identify different types of supplier to the shops and warehou se and describe relationships between these suppliers and the departments/individuals within the companyWarehouseSupplierWhat is suppliedWho orders itHow and when it is orderedWholesalerClothing and footwearWarehouse manager ordain is made by fax once a month but can place special order by call off if stocks of a particular item falls faster then pass judgmentSpecialist manufacturersSports equipmentBuying ManagerThe buying manager negotiates contracts at the beginning of each season each by telephone or visit, for the supply of a certain quantity. discoversSupplierWhat is suppliedWho orders itHow and when it is orderedLocal Engraver(external Contractor) incised TrophyAdministration AssistantAdministration Assistant telephones local engraver. The engraver collects the trophy from the shop with a confirmation purchase order detailing work the required.WarehouseClothing and footwearAdministration staffBranch manager hands an annotated stock list to Administration staff who e-mails w arehouseTask 2An outline of the processes for recording sales in a shop and for mail order sales in Head Office.Shop instruction Required* Product bar tag or numerical code if bar code unreadable* Quantity bought* If sale is to be paid by confidence mental capacity* If paying by cash the Amount to be tenderedFrom where this is obtained and how it is captured* product code by barcode scanner* numerical code keyed in utilise a keypad* quantity keyed in by bank operator* credit dining table yes/no keyed inThe process and calculations required* look up item in com upchucking machine* march item name and scathe on screen* multiply outlay by quantity* if on sale, reduce organic price by 50%* display total on screen* if credit card = yes, generate credit card receipt for soupconThe form and content of any output* on-screen / display message* piece of music bowl receipt* paper credit card receipt* Contains prices. items, sales items highlighted with words ON SALE, store addr ess, time of sale, till operator nameMail Order in Head OfficeInformation Required* aggroup details e.g. team name, name and address of contact person, the sport, the colour(s) and design of shirt/vest, position of logo e.g. VTL(vest overtake left), picture of team logo and team make sense* Product colour* Product quantity required* Product code* blazon code/ X is entered If a non standard colour* Size and number of colours in logo* Amount of deposit paidFrom where this is obtained and how it is captured* Team details from completed order form from a mail order brochure entered onto data screen on computer using input devices much(prenominal) as keyboard and mouse* Product colour from completed order form from a mail order brochure entered onto data screen on computer using input devices such as keyboard and mouse* Product quantity required from completed order form from a mail order brochure entered onto data screen on computer using input devices such as keyboard and mouse* Product code from completed order form from a mail order brochure entered onto data screen on computer using input devices such as keyboard and mouse* Colour code/ X is entered If a non standard colour from completed order form from a mail order brochure entered onto data screen on computer using input devices such as keyboard and mouse* Size and number of colours in logo from completed order form from a mail order brochure entered onto data screen on computer using input devices such as keyboard and mouse* Amount of deposit paid from completed order form from a mail order brochure entered onto data screen on computer using input devices such as keyboard and mouse* Team logo captured using a scanner and stand alone computerThe processing and calculations required* look up item in computer* display item name and price on screen* Calculate price of embroidery by multiplying number of logos by price* multiply price by quantity* Calculate sub total if less than 100, 5 is added for cast and packaging* Calculate and add VAT to give total priceThe form and content of any output* on-screen / display message* Invoice* Contains prices. items, store address, store phone and fax number, date of sale, invoice number, team contact person details, sub total, VAT, total, Less deposit, total due.Task 3Outlining the current ICT carcasss used by GO4IT Sports, in particular, Finance within Head Office and Administration within a ShopAdministration within a shop* Each shop has a number of Electronic show up of Sales (EPOS) terminals with barcode readers and card readers.* Telephone connection to banking system* Small Local Area Network (LAN) of tether computers* Laser Printer* Branch managers computer acts as a server* Dial up modem package used includes* Word processing* Spreadsheet applicationsFinance within Head Office* Number of workstations* Local are network (LAN)* Single Server* Fast laser printer* Slower laser printer* forfend code reader* ISND lineSoftware used inclu des* Word processing* Spreadsheet applications* Database management software* blood line control softwareTask 3Analysing the purpose and operation of the main ICT systems used for sales in each shop and the ICT systems using within the warehouseShops* Each shop has an EPOS terminal with barcode readers and card readers. Stock data is held on dedicated server connected to the EPOS terminals.* There is also a telephone connection to the banking system for authorisation of the card payments.* The barcode reader is used to scan the barcode of each item and the product code it contains is used to look the product description and price from stock database* When items are scanned total price is calculated. This includes the VAT, the system calculates the net value of the items, and all of this is printed on the receipt.* If customer pays by cash, member of staff enters the amount tendered the EPOS terminal calculates the change due. This is printed on receipt and given to customer* If cus tomer wishes to pay by credit or debit card the member of staff swipes the card through the card reader. The card details are checked by the banking system and if the transaction is approved an authorisation code is transmitted to the EPOS terminal.* The authorisation Code and card details and amount debited are printed on receipt which is handed to customer to sign with card and items purchased.Warehouse* Stand alone computer* Scanner* information processing system controlled embroidery machine* Workstation* Laser printer* Stock control software has separate screens for incoming and surmount goods.* All goods have a product code which is contained in a barcode. When goods arrive in the warehouse the barcode of each product is read and the quantity entered via the keyboard.* This data is used to update stock database.* For every order picked up the staff use the barcode reader to input the product code and the keyboard to enter the quantity upstage from stock. These items are dedu cted from stock database.Task 3Recommending and explaining emendments/ extensions to shop systemsMethods for improving stock control and the re-ordering of stock, as well as integration of systems within GO4IT sports.* A dedicated server could be used instead of the differentiate managers computer acting as a server, if the branch managers computer crashes then that would leave the other computers stranded without a printer and no entre to the internet.* ISDN connection would improve communication giving workers a faster connection to send e-mails internally. Dial up connections are not as reliable and are slower so information being sent leave be limited due to connection speed of dial up.* There should be a centralised database put into place. This is where all the companys data is held in one place and the computers in the company are networked. This central database can be used by anyone within the company provided they have been given access through a password. This will be a very resourceful way of storing company data, as it will prevent the problem of data duplication.* Sales based ordering where automatic re-ordering takes place of goods from the warehouse using the sales information from the checkouts.* To increase the efficiency of communication between the supplier and GO4IT sports I would urge the introduction of EDI (electronic data interchange) the system is similar to email and allows users to exchange invoices, delivery notes, orders and receipts over the telephone network.Security* Log in pages requiring a specific unique user name requiring a mysterious password to track who logs on and off to restrict usersPossible problems for suggested improvements* One of the problems that may arise is the finance to cover the costs for the installation of the systems in place.* Also addition of bracing feature will signify that staff are not familiar with it and training for staff will be required.Benefits of using new technologyEDIAdvantages* I t is much faster, as work does not have to be printed, it is on the screen* The EDI system is easy to use and work can be sent off very easily* Information can be sent to other companies, in less then a few legal proceeding instead of days.* The company can be linked up with their bank, suppliers and customers.* Will minimize the amount of paperwork and business can be transacted much faster and more efficiently then is possible through the general post.Disadvantages* For EDI, computers are relied on, therefore if the systems go down it will have a huge of affect on the company.* It is very costly for the installation of EDI* The organization has to research into which system would be best for the companyEcommerceAdvantages* legal age of the work of GO4IT sports can be done just through the internet, making it much easier.* This would means a lot less people will have to be employed this will result in huge savings for the company as most transaction will be electronic.* Currentl y GO4IT sports uses a lot of time to get into contact with suppliers by using the telephone, which can be tedious due to the telephone being engaged by using e-commerce orders could be automatically electronically sent cracking to the suppliers.* Team contacts currently have to post the payment to the company, which is very time consuming and not very secure and with using ecommerce an electronic funds transfer could be made.* Promotion of the company can be improved as it is all online presentation of online advertising can be enhanced.* This will also enable the company to advertise their products online and also allow customers to purchase the products directly from the site using their debit/credit card. They can place the desired items in the virtual shopping trolley. The company can be full based on the internet, making it easier for the company and also for customers.Disadvantages* A close relationship between the retail merchant and supplier is required in order for the sy stem to work* Returning products online will prove to be difficult. The customer may be put off when these areas are taken into account. As the customer will question how to send the goods back to their source? Who pays for the return postage? Will the refund be paid? Will I be left with nothing? How long will it take? Compared to offline experience of locomote goods to a shop and it is frustrating for the customer.* Privacy, security, payment, identity, contract. Many issues arise privacy of information, security of that information and payment details, whether or not payment details (eg credit card details) will be misused, identity theft, contract, and, whether we have one or not, what laws and legal jurisdiction apply.MIS(management information systems)For the Buying Manager I would recommend the following improvements* MIS could produce an analysis of patterns of sales in the company* MIS would be able to identify peak production needfully* What if type questions could be ap plied to different patterns of salesThe features of the MIS system that could be used by the branch manager are* Production costs can be based on raw veridical costs* MIS could be used to carry out analysis automatically* Results could be displayed in graphs which are easy to understand* Monthly graphs could be produced of price comparison with competitors goods or services resulting from regular market research.* Planning, directing, controlling and forecasting decisions.Both managers would benefit from the following points of the MIS system* Warnings could be solidifying if production costs exceed budget.* Warnings could be set if stocks fall below fixed level.
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